Logistics Broker

Position Details

• Managing Shipments, covering loads, working with carriers for good spot rates and booking shipments.
• Watching the loads boards to cover the current freight.
• Researching the carriers before booking the loads to make sure they are CSA compliant.
• Maintain regular contact with existing clients to determine shipping needs, providing responsive customer service, and resolving client issues quickly and effectively.
• Issue complete, accurate and timely load confirmations to the carrier(s) on each shipment.
• Phone and e-mail customers to solicit available shipments and business opportunities.
• Register customer logistics needs into our computer system with accurate, timely information.
• Communicating with customers about any delays with pickup and delivery.
• Provide back-up to fellow team members as needed.
• Order entry.
• Answering a large volume of calls and answering the phones promptly.
• Provide excellent customer service.

Requirements

• Bachelor’s degree
• Proficient in Microsoft Office: Word, Excel and Outlook
• Excellent communications skills, negotiating skills and persuasiveness.
• Ability to build relationships and trust.
• Ability to work in a fast-paced environment and easily adapt to multiple roles.
• Dependable, reliable, responsible and fulfills obligations.
• Enthusiasm and high energy, with the ability to work in a fast-paced environment.
• Ability to resolve problems and display strong time management skills
• Willingness to learn new things, and to take on responsibilities and challenges.
• Team player attitude.
• Attention to detail.

Experience:

• 1+ years of experience in a logistics role